Help

Write to us

• Email: [email protected]
• WhatsApp: +34 614 52 59 95, messages only

A person reads every message. From the app it's quicker: Account, then Write to us. The message comes already started with what we need.

Signing in on a new phone

There's no password: you sign in with your email, and it takes you into the account you already have.

1. Install Diverday on the new phone, go to Account and tap I already have an account.
2. Type the same email as before and tap Send me the link.
3. Open the email on the new phone and tap Sign in to Diverday.

Reading the email somewhere else? The button only works on the phone that asked for it. Type the 8-digit code from the email into the app, under Code from the email.

Your best streak, your best times, the puzzles you've solved and your groups come with you. A game left half-finished stays on the old phone.

If the sign-in email doesn't arrive

• Look in your spam or junk folder. It comes from [email protected].
• Check the address. Tap Use a different email and fix it.
• Use the newest email. Each link lasts one hour and works once.
• Still nothing? Tap Trouble signing in? on that screen and write to us.

Deleting your account

In the app: Account, then Account and sign-in, and at the bottom Delete account. It happens straight away and can't be undone.

If you can't get into the app, email us from the address on your account and we'll do it for you. More on Delete your account.

If someone bothers you

Tap that person's name in the group, in the leaderboard or in Who's in. Then:

• Block them, and you won't see them in that group any more. Only you know.
• Report them, and we look at it within a day. We don't tell them who reported them.

If you run the group, you can also Remove from group, and anyone can Leave group. The rules are in the community rules.